Return Policy

Overview

At Choglannttdhoreo, we are committed to providing high-quality 3D modeling courses and ensuring your satisfaction with our educational services. This Return Policy outlines the terms and conditions regarding course enrollment, cancellations, and refunds. Please read this policy carefully before enrolling in any of our courses.

By enrolling in our courses, you acknowledge that you have read, understood, and agree to be bound by this Return Policy. If you do not agree with any part of this policy, please do not enroll in our courses.

Digital Product Nature

All courses offered by Choglannttdhoreo are digital products delivered electronically through our online platform. Once you enroll in a course and gain access to the course materials, you acknowledge that the digital content has been made available to you. Due to the nature of digital products and the immediate access provided upon enrollment, special considerations apply to cancellations and refunds.

Our courses include video lessons, downloadable resources, project files, written materials, and access to our learning platform. These materials are protected by copyright and intellectual property laws, and enrollment grants you a limited license to access and use these materials for personal educational purposes only.

Refund Eligibility Period

We offer a satisfaction guarantee for our courses. If you are not satisfied with your course enrollment, you may request a refund within 14 days of your initial purchase date, subject to the conditions outlined in this policy.

Conditions for Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• The refund request must be submitted within 14 days of the original purchase date
• You must not have completed more than 30% of the course content
• You must not have downloaded more than 50% of the available course materials
• You must provide a reasonable explanation for your refund request
• Your account must be in good standing with no violations of our Terms of Use

Refund requests that do not meet these conditions will be evaluated on a case-by-case basis at our sole discretion.

Non-Refundable Circumstances

Certain circumstances and course types are not eligible for refunds. These include but are not limited to:

• Courses purchased more than 14 days ago
• Courses where more than 30% of the content has been accessed or completed
• Courses purchased during promotional periods or at discounted rates, unless otherwise specified
• Bundle packages where individual courses have been accessed
• Courses purchased as gifts or through third-party platforms
• Subscription-based access after the initial 14-day period
• Additional materials, resources, or add-ons purchased separately
• Courses where the student has violated our Terms of Use or Code of Conduct

If you have received a course as a gift, the original purchaser must request the refund on your behalf within the eligible refund period.

How to Request a Refund

If you believe you are eligible for a refund based on the terms outlined in this policy, please follow these steps:

1. Contact our support team via email at community@choglannttdhoreo.world or by phone at +1 403-410-1400
2. Provide your full name, email address associated with your account, and order number
3. Specify which course you are requesting a refund for and the date of purchase
4. Provide a brief explanation of why you are requesting a refund
5. Allow up to 5-7 business days for our team to review your request

Our support team will review your refund request and respond within 5-7 business days. We may request additional information to process your refund. Please ensure that all information provided is accurate and complete to avoid delays in processing.

Refund Processing

If your refund request is approved, we will process the refund to your original method of payment within 10-14 business days. Please note that depending on your financial institution, it may take additional time for the refund to appear in your account.

Refund Method

Refunds will be issued to the original payment method used for the purchase. We cannot issue refunds to a different payment method or account. If the original payment method is no longer valid or available, please contact us to discuss alternative arrangements.

Partial Refunds

In certain circumstances, we may offer partial refunds at our discretion. Partial refunds may be considered for:

• Technical issues that significantly impacted your learning experience and were not resolved in a timely manner
• Course content that substantially differs from the description provided at the time of purchase
• Extenuating personal circumstances that prevent you from completing the course

Partial refund amounts will be determined on a case-by-case basis and will take into account the amount of content accessed and the time elapsed since purchase.

Course Access After Refund

Once a refund has been processed, your access to the course and all associated materials will be immediately revoked. You will no longer be able to view course videos, download resources, or access any course-related content. Any materials you have previously downloaded must be deleted, as your license to use these materials terminates upon refund.

If you wish to re-enroll in the course at a later date, you will need to make a new purchase at the current price. Previous refunds do not guarantee future enrollment at the same price or under the same terms.

Technical Issues and Support

We are committed to providing a smooth and reliable learning experience. If you encounter technical difficulties accessing course content, please contact our support team before requesting a refund. Many technical issues can be resolved quickly, and we want to ensure you have the opportunity to fully experience the course.

Common technical issues that can typically be resolved include:

• Video playback problems
• Login or access issues
• Download difficulties
• Platform navigation questions
• Compatibility concerns with your device or browser

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM MST, and will respond to technical support requests within 24-48 hours. Technical difficulties that are resolved through support assistance do not qualify as grounds for a refund.

Course Modifications and Discontinuation

We reserve the right to modify, update, or discontinue any course at any time. If a course you have enrolled in is significantly modified or discontinued, we will make reasonable efforts to notify you and provide one of the following options:

• Continued access to the original course content for the duration of your enrollment period
• Access to updated or replacement course content of equal or greater value
• A full or partial refund, depending on the circumstances and the amount of content you have accessed

Minor updates, improvements, or additions to course content do not constitute grounds for a refund. We regularly update our courses to ensure content remains current and relevant, and these updates are provided to all enrolled students at no additional cost.

Subscription and Recurring Payments

If you have enrolled in a subscription-based course or payment plan, the following additional terms apply:

Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation will take effect at the end of your current billing period, and you will retain access to course materials until that date. No refunds will be provided for partial billing periods.

Payment Plan Cancellation

If you are enrolled in a course through a payment plan and wish to cancel, you must contact our support team. Depending on the terms of your specific payment plan and the amount of content you have accessed, you may be responsible for remaining payments or eligible for a partial refund. Each case will be evaluated individually.

Promotional Offers and Discounts

Courses purchased during promotional periods or with discount codes are subject to the same refund policy as full-price courses, with the following considerations:

• Refunds for discounted courses will be issued at the price you paid, not the full retail price
• Some promotional offers may have specific terms that limit or exclude refund eligibility
• Bundle deals and package offers may have different refund terms as specified at the time of purchase
• Limited-time offers and flash sales may be marked as final sale with no refunds available

Always review the specific terms of any promotional offer before completing your purchase. If you have questions about refund eligibility for a promotional purchase, please contact our support team.

Dispute Resolution

If you are not satisfied with the resolution of your refund request, you may escalate the matter by requesting a review from our management team. Please submit your escalation request in writing to community@choglannttdhoreo.world with the subject line "Refund Dispute Review" and include all relevant details and previous correspondence.

We are committed to fair and reasonable resolution of all disputes. Our management team will review escalated cases within 10 business days and provide a final decision. This decision will be final and binding.

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Any changes will be effective immediately upon posting to our website. Your continued enrollment in or purchase of courses after changes are posted constitutes your acceptance of the revised policy.

For courses purchased before a policy change, the policy in effect at the time of purchase will generally apply to refund requests related to that purchase. However, we reserve the right to apply updated policies to all refund requests at our discretion.

Contact Information

If you have any questions about this Return Policy or need assistance with a refund request, please contact us:

Choglannttdhoreo
3456 Ave SE
Calgary, AB T2G 4V1
Canada
Phone: +1 403-410-1400
Email: community@choglannttdhoreo.world

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM MST. We strive to respond to all inquiries within 24-48 hours.